Frequently Asked Questions

Our lead time is exceptionally quick. For standard products, we guarantee dispatch within 7 days for orders up to 5,000 units. For custom orders, the lead time will be confirmed against your specific requirements.

For our standard, in-stock products, our MOQ is just 1 piece. For bespoke orders, the MOQ varies with complexity. We hold stock of raw materials to enable flexible ordering.

We provide free samples for all standard products; you only need to cover the cost of shipping. For custom samples, please speak with our sales team to discuss your project.

Yes, we offer competitive tiered pricing for bulk orders. To receive a fast quotation, simply provide us with the product model, quantity, and destination port.

Our standard terms are a 30% T/T deposit to commence production, with the 70% balance payable in full before the goods are dispatched from our factory.

Yes, we provide full bespoke packaging solutions. For retail environments, we can supply clamshells, branded sleeves, and point-of-sale display boxes. For industrial needs, we pack in bulk using robust export cartons on pallets.

Yes, we are the direct manufacturer. We welcome factory audits from clients or their appointed third-party inspection agencies (e.g., SGS, Intertek) and can facilitate virtual factory tours.

Yes. As a factory, we specialise in OEM/ODM services. We can produce custom logos, colours, hardware, and packaging for your private label products. Contact us with your specifications to begin.

Our products are engineered to meet or surpass key international standards, including TUV GS for the European market and WSTDA for North America. Copies of all compliance certificates can be supplied with your order.

We utilise 100% high-tenacity, industrial-grade polyester (PES) webbing with a low elongation factor (<7%). This material is naturally resistant to UV degradation, which ensures maximum durability for outdoor applications.